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Retail Customers Return Policy: Our products are guaranteed. If your pet doesn't like our treats or oils, simply send the unused portion back for a refund along with the original receipt. This only applies to orders placed with us. If you have purchased any of our products in a retail store you must returned such items to the original pet store. Some stores do not have the same policy than us.

A RETURN AUTHORIZATION NUMBER MUST BE OBTAIN PRIOR TO SENDING THE PRODUCT BACK. PLEASE  EMAIL US TO OBTAIN SUCH RA#. ANY PRODUCTS RECEIVED WITHOUT THE APPROPRIATE RA# WILL BE DESTROYED IMMEDIATELY AND NO REFUND WILL BE ISSUE.

SHIPPING COST WILL NOT BE REFUNDED. ONLY THE COST OF THE PRODUCTS THAT YOU ARE RETURNING.

Please allow 4 weeks for refund.